Shipping policy

Shipping Policy – Daunting Claws

Processing Time

Most items are made to order or finished by hand in small batches.

  • Standard processing time is 1–7 business days before your order ships.

  • Processing time does not include transit time.

  • If processing times change (for holidays, high order volume, etc.), I will update that information on the site and/or product pages.

Carriers

Orders ship from the United States using:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

Available options and prices are shown at checkout based on your location and order size.

Where I Ship

Domestic:

  • United States

International (27 countries):

  • Australia (AU)

  • Austria (AT)

  • Belgium (BE)

  • Canada (CA)

  • Czech Republic (CZ)

  • Denmark (DK)

  • Finland (FI)

  • France (FR)

  • Germany (DE)

  • Hong Kong (HK)

  • Ireland (IE)

  • Israel (IL)

  • Italy (IT)

  • Japan (JP)

  • Malaysia (MY)

  • Netherlands (NL)

  • New Zealand (NZ)

  • Norway (NO)

  • Poland (PL)

  • Portugal (PT)

  • Singapore (SG)

  • South Korea (KR)

  • Spain (ES)

  • Sweden (SE)

  • Switzerland (CH)

  • United Arab Emirates (AE)

  • United Kingdom (GB)

If your country does not appear at checkout, I’m not currently able to ship there.

Shipping Costs

  • Shipping costs are calculated at checkout based on destination and package weight/size. 

  • Any free or discounted shipping offers will be clearly marked on the site or product pages.

  • I offer free domestic (U.S.) shipping on orders of $100 USD or over.

Tracking

  • Most orders include tracking, and you’ll receive a tracking number by email once your order has shipped.

  • Tracking information is provided by the carrier and may take 24–48 hours to update after the package is scanned.

Estimated Delivery Times (Transit Only)

These are estimates, not guarantees, and do not include the 1–7 business day processing time:

  • United States: usually 3–7 business days after shipping.

  • International: usually 2–5 weeks after shipping, depending on the destination country, customs, and local postal services.

Delays can occur due to weather, holidays, customs, or carrier issues that are outside my control.

Customs, Duties, and Import Taxes (International Orders)

For orders shipped outside the United States:

  • Buyers are responsible for any customs fees, import duties, VAT, or taxes charged by their country.

  • I do not mark packages as “gift” or undervalue shipments to avoid customs fees.

Please check your country’s import rules if you’re unsure what to expect.

Incorrect or Incomplete Addresses

Please double-check your shipping address before placing an order.

  • If you notice a mistake, contact me as soon as possible.

  • If the order has not shipped yet, I will do my best to update the address.

  • If the order has already shipped, I cannot change the address, and I am not responsible for packages delivered to an incorrect or incomplete address provided at checkout.

Lost, Stolen, or Delayed Packages

Once a package is accepted by USPS or UPS, it is in the carrier’s hands.

If your package is:

  • Marked “delivered” but missing:

    • Check with neighbors or household members.

    • Check alternate delivery spots (porch, side door, parcel locker, etc.).

    • Contact the carrier with your tracking number.

  • Not moving or significantly delayed:

    • Contact me and I can help you start an inquiry with the carrier.

I am not responsible for packages that are lost, stolen, or delayed by the carrier, but I will do my best to support you in resolving the issue.

Damaged Items

If your item arrives damaged:

  1. Contact me within 7 days of delivery.

  2. Include your order number, a description of the damage, and clear photos of the item and packaging.

We can then discuss options such as a replacement, repair, or refund, depending on the situation.

Questions

If you have any questions about shipping before or after placing an order, you can reach me at:

I want shipping expectations to be as clear and accurate as possible so you know what to expect when you order from Daunting Claws.